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Dear Valued Customers,
At Dreamcatchers Reality, we consider our customers to be an integral part of our community. We have always strived to provide the best products and services, ensuring a seamless shopping experience for all. However, we have recently noticed a concerning rise in fraudulent orders and false chargebacks. These dishonest practices not only impact our business but also undermine the trust and safety of our entire community.
False Chargeback and Fraudulent Orders
Fraudulent activities are something we take very seriously. We want to remind all our customers that placing a fraudulent order and subsequently disputing items you have received via a chargeback is not only unethical but also illegal. Such actions are strictly against our policies and the laws governing business practices in the state of Georgia.
False chargebacks and deceptive claims are subject to legal action in accordance with Georgia's laws. This may include civil penalties and potential criminal prosecution. It is essential for all customers to understand the severity of such actions and refrain from engaging in dishonest practices.
Dreamcatchers Reality Claims Investigation Division
To combat fraudulent activities and maintain the integrity of our platform, we have established the Dreamcatchers Reality Claims Investigation Division. This specialized team is dedicated to safeguarding the interests of our genuine customers and protecting our business from unfair practices.
Our Claims Investigation Division works tirelessly to ensure that all claims and disputes are thoroughly and fairly examined. This measure is in place to protect the rights of our honest customers and to deter individuals from attempting to take advantage of our system.
Your Agreement with Our Shipping Policy
When placing an order with Dreamcatchers Reality, you agree to abide by all our policies, including our Shipping Policy, specifically Section 11. We strongly urge all customers to read and understand our terms and conditions, procedures, and other important information available on our website. Familiarizing yourself with these policies will help prevent any misunderstandings and ensure a smooth shopping experience.
Warning: Consequences of False Threats
We want to emphasize that using false threats or attempting to manipulate or coerce us through the possibility of a chargeback or dispute will not be tolerated. Any customer found engaging in such behavior will face immediate consequences, including order cancellation, refund issuance, and a prohibition from future shopping at Dreamcatchers Reality.
We believe in maintaining a respectful and transparent relationship with our customers, and we expect the same level of integrity in return.
Our Commitment to Transparency and Integrity
Dreamcatchers Reality is a legally registered company committed to conducting business ethically and transparently on a global scale. We strictly adhere to all applicable laws and regulations and expect our customers to uphold similar standards of honesty and integrity.
Our customers' trust is invaluable to us, and we will continue to take all necessary measures to protect our community from fraudulent activities. Rest assured that your legitimate concerns will always be addressed promptly and fairly.
Thank You for Your Continued Support
We extend our heartfelt gratitude to all our valued customers for their continued support and cooperation. Your loyalty means the world to us, and we are determined to create a safe and trustworthy shopping environment for everyone.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can.
Sincerely,
The Dreamcatchers Reality Team